(1) Introduction
This Privacy Policy explains how FocalHub (“we”, “us”, “our”) collects, uses, shares, and protects
your personal data when you use our website and services at FocalHub.co.uk (“the Platform”).
We are committed to protecting your privacy and complying with applicable data protection laws,
including the UK GDPR and Data Protection Act 2018.
(2) Data Controller
For the purposes of data protection law, the data controller is:
FocalHub
[Insert business address]
[Insert contact email]
(3) Personal Data We Collect
We may collect and process the following categories of personal data when you use FocalHub:
Account and profile data:
– Name;
– Email address;
– Username;
– Password (stored in encrypted form);
– Profile information (e.g. bio, profile image, portfolio details).
Contributor data:
– Business name (if applicable);
– Payment and payout details (processed via our payment provider);
– Content you upload (images, descriptions, pricing, licences);
– Service listings and availability.
Customer data:
– Booking details (date, time, location, service type);
– Purchase history (digital downloads and services);
– Communication with Contributors via the Platform.
Payment data:
– We do not store full card details. Payments are processed securely by third-party providers
such as Stripe. We may receive limited information such as transaction IDs, last 4 digits of
the card, and payment status.
Technical and usage data:
– IP address;
– Browser type and version;
– Device information;
– Pages visited, actions taken, and time spent on the Platform;
– Cookies and similar technologies (see section on Cookies).
Communication data:
– Messages sent via the Platform;
– Emails you send to us;
– Support requests and responses.
(4) How We Use Your Personal Data
We use your personal data for the following purposes:
– To create and manage your FocalHub account;
– To enable Contributors to list and sell services and digital content;
– To enable Customers to browse, book, and purchase services and digital content;
– To process payments and payouts via our payment providers;
– To facilitate communication between Contributors and Customers;
– To manage bookings, cancellations, disputes, and refunds;
– To detect and prevent fraud, abuse, and misuse of the Platform;
– To improve and develop the Platform, features, and user experience;
– To send important service-related notifications (e.g. account, security, booking updates);
– To send optional marketing communications where you have consented (you can opt out at any time);
– To comply with legal obligations and respond to lawful requests from authorities.
(5) Legal Bases for Processing
We process your personal data on the following legal bases:
– Contract: to provide you with access to the Platform, process bookings, purchases,
and payouts, and manage your account;
– Legitimate interests: to operate, secure, and improve the Platform, prevent fraud,
and protect our users;
– Legal obligation: to comply with applicable laws, tax requirements, and regulatory requests;
– Consent: for certain activities such as optional marketing communications and non-essential cookies.
(6) How We Share Your Data
We may share your personal data with:
– Payment providers (e.g. Stripe) to process payments and payouts;
– Hosting and infrastructure providers that store and serve the Platform;
– Email and communication providers used to send notifications and support responses;
– Analytics providers to help us understand usage and improve the Platform;
– Professional advisers (e.g. legal, accounting) where necessary;
– Law enforcement or regulatory authorities where required by law or to protect our rights
or the rights of others.
We do not sell your personal data to third parties.
(7) International Transfers
Some of our service providers may be located outside the UK or European Economic Area (EEA).
Where personal data is transferred internationally, we ensure appropriate safeguards are in place,
such as standard contractual clauses or equivalent protections, in accordance with data protection law.
(8) Data Retention
We retain your personal data only for as long as necessary for the purposes described in this Policy,
including to comply with legal, accounting, or reporting requirements.
In general:
– Account data is retained while your account is active and for a reasonable period thereafter;
– Transaction and booking records may be retained for up to 6–7 years for tax and legal purposes;
– Communication and support records are retained as needed to manage our relationship with you;
– Where you request deletion, we will remove or anonymise your data unless we are required to keep it.
(9) Cookies & Similar Technologies
We use cookies and similar technologies to:
– Keep you logged in and maintain session security;
– Remember your preferences;
– Analyse how the Platform is used;
– Improve performance and user experience.
You can manage cookies through your browser settings. Some cookies are essential for the Platform
to function and cannot be disabled without affecting core functionality.
(10) Security
We take appropriate technical and organisational measures to protect your personal data against
unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and
we cannot guarantee absolute security of your data.
(11) Your Rights
Under data protection law, you have the following rights (subject to certain conditions):
– The right to access your personal data;
– The right to rectify inaccurate or incomplete data;
– The right to request erasure of your data (“right to be forgotten”);
– The right to restrict processing of your data;
– The right to data portability (to receive your data in a structured, commonly used format);
– The right to object to certain types of processing, including direct marketing;
– The right to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at:
[Insert contact email]
We may need to verify your identity before responding to your request.
(12) Children
FocalHub is intended for users aged 18 and over. We do not knowingly collect personal data from
children. If you believe a child has provided us with personal data, please contact us so we can
take appropriate action.
(13) Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for
the privacy practices or content of those third parties. We encourage you to review their privacy
policies before providing any personal data.
(14) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with
an updated “Last updated” date. Your continued use of the Platform after changes are made will
constitute your acceptance of the updated Policy.
(15) Contact & Complaints
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
[Insert contact email]
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO)
if you are unhappy with how we handle your personal data. For more information, please visit the
ICO website.